By using our services, you agree to comply with our billing terms and conditions. 

Order Confirmation

As soon as you place your order, you will receive and order confirmation email. This means that we have recorded your order in our system and pre-authorized your credit/debit card for purchase.

We then automatically reach out to our suppliers to confirm that the item is in stock and available for immediate shipment. In the unlikely event your item is on back-order or unavailable, we will void the card pre-authorization and contact you via email regarding next steps. If your item is available for shipment (within 5 business days), we will process the charges and submit the order. 

Payment Processing

We accept payments through Shopify Payments. When processing payments, some of your data will be passed to Shopify and Stripe, including information required to process or support the payment, such as the purchase total and billing information. Payments are processed via secure server at the time of order placement.

A credit card (Mastercard, Visa, or American Express) or debit card is required for payment of all online purchases. We do not currently accept any other forms of payment.

Customer shall pay the current list price for each product as noted in the Hack Human website, subject to additions necessary to cover shipping, taxes (e.g. VAT) or duties upon the products or services ordered. The only taxes Hack Human may cover are Import & Customs taxes. You authorise us to charge your chosen payment provider for any such amounts upon placing your order.

Prices are subject to change at any time. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

Once accepted, orders are not subject to cancellation without prior consent. 

All prices are in British Pound and payments will be in British Pound.

Billing Details

You must provide current, complete and accurate information for your billing account.

You must promptly update all information to keep your billing account current, complete and accurate (such as a change in billing address, credit card number, or credit card expiration date), and you must promptly notify us or our payment processor if your payment method is cancelled (e.g., for loss or theft) or if you become aware of a potential breach of security, such as the unauthorised disclosure or use of your user name or password.

If you fail to provide any of the foregoing information, you agree that we may continue charging you for any use of paid services under your billing account unless you have terminated your paid services as set forth above.

Right of Refusal

We reserve the right to refuse any order placed through our services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors.

Refunds

We allow hassle free partial refunds. Please see the Refunds & Return Policy for more details.

All refund payments will be made within 14 business days of a refund being approved or via gift card if preferred.

Refunds will be made to the card making the original purchase.

Chargebacks

We have a an excellent customer service team to assist you with any issues - Chargebacks should not be necessary and contacting us will always be a better option. Please do not file chargebacks for issues that we can resolve together.

Any fraudulent chargebacks will be contested - Any customer that does this will be held criminally liable for theft. We also use chargeback protection programmes to prevent fraud and loss. 

Contact

If you have any issues with payments or the product, please contact us at contact@hackhuman.co.uk or 02034322326 and we will strive to make it right. 

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE.